General Information
A: Fiber internet is a broadband connection that uses fiber-optic cables to deliver symmetrical high-speed internet access. It provides faster speeds and more reliable connectivity compared to traditional DSL or cable internet.
A: Fiber internet uses thin strands of glass or plastic, known as fiber-optic cables, to transmit data as light signals. This allows for much faster data transmission over longer distances without loss of speed.
There are a variety of websites available for testing the speed of your internet connection. One fairly reliable option is: https://www.speedtest.net/. If you are trying to test speeds above 100Mbps you will need to download their speedtest App to get accurate results.
Please Note – Wireless connections are always inherently slower than ‘hard wired’ connections using an Ethernet cable. The only way to get an accurate measure of your true connection speed is by connecting directly via Ethernet cable.
Please contact Customer Support at 1.855.303.4237 to confirm your wireless network credentials.
Upgrades to your internet connection speed can be requested by calling Customer Support at 1.855.303.4237. Internet speed upgrades can be implemented both remotely and immediately.
Installation and Setup
A: You can check the availability of fiber internet in your community by visiting our website and entering your address in the service availability checker, or by contacting your property management.
A: The installation process includes running fiber-optic cables to your home, setting up the necessary equipment, and ensuring that your internet connection is working properly. Our professional technicians will handle the entire installation process for you.
A: Installation typically takes between 2 to 4 hours, depending on the complexity of the setup and the specifics of your location.
Plans and Pricing
A: if you are part of a bulk contract our services are included on your community fees. We offer a variety of fiber internet upgrades tailored to different needs and budgets. You can find detailed information on our plans, including speeds and pricing, on our website or by contacting our sales team.
A: No, all our fiber internet plans come with unlimited data, so you can browse, stream, and download without worrying about data limits.
A: Yes, we offer bundle deals that include fiber internet, TV, and phone services at discounted rates. Please visit our website or contact our sales team for more details on available bundles.
Technical Support
A: If you experience any issues with your fiber internet connection, you can troubleshoot common problems using our online support resources or contact our technical support team for assistance. support@opticaltel.com
A: Yes, you can use your own compatible router with our fiber internet service. However, we recommend using the router provided by us to ensure optimal performance and support.
A: Our fiber internet service offers speeds up to 10 Gbps, depending on the plan you choose. These speeds are ideal for streaming, gaming, video conferencing, and other high-bandwidth activities.
Billing and Account Management
A: if you are part of a bulk contract our services are included on your community fees. For additional serevice upgrades. You can pay your bill online through our customer portal, set up automatic payments, or pay by phone or mail. Detailed instructions are available on our website.
A: if you are part of a bulk contract our services we will contact you once the service is available in your community.You can update your account information by logging into your account on our customer portal or by contacting our customer service team at support@opticaltel.com
A: Some of our plans may require a contract, while others offer month-to-month options. Please check the specific terms of the plan you are interested in or contact our sales team for more information.
General Information
A: IPTV (Internet Protocol Television) is a digital television broadcasting technology that delivers TV programs and videos through an internet connection rather than traditional terrestrial, satellite, or cable formats.
A: IPTV works by sending television content over a managed or dedicated network, such as the internet, using the Internet Protocol (IP). This allows users to stream media continuously without downloading.
On the remote control press the STB button and then the Power button. Be certain to keep the remote pointed toward your TV/STB long enough. This should turn on both the TV and the STB together (you will see a blue LED on the STB).
If only one of the devices is “on”, press the TV button and then the Power button. This will turn the TV on/off and both devices should now be either on or off.
If they are both on, press STB to control your cable normally. If they are both off, press the STB button and then the Power button.
STBs have a default “standby timer” set to a 4-hour delay. If the STB doesn’t receive any input from the remote for over 4 hours the receiver will go into “Standby Mode” and display a black screen to save energy.
Press the Menu button and scroll down to settings. Use the right arrow to highlight “Preferences” and press OK. Enter your PIN code and then press OK. Press right arrow, then up arrow to highlight the “Standby Timeout” field. Press the OK button and then arrow right to “Never” and press the OK button again to select. Press down arrow, then left arrow to highlight “Submit” and press OK to save the changes. (by default, your PIN is your OpticalTel account number).
If you see a screen that is asking you to enter an “Activation Code” please contact the Support Department at 1.855.303.4237 for further troubleshooting. This should only be visible if the STB is unable to reach our servers for authentication (could indicate a problem with the STBs internet access).
Press the TV button on the remote control and then press the “TV INPUT” button to switch between devices connected to your television. (Please note – if the STB remote is not programmed to your television, you will need to use your television’s original remote to change inputs).
On the right lower side of the Remote Control you will see a button marked “CC” — simply press the CC button to cycle through the available closed captioning options.
(Tip: Start with Digital CC1 — if close captioning does not appear, cycle through the other options. Note: not all channels offer close captioning.)
To activate/deactivate, press the Menu button and scroll down to settings. Use the right arrow to highlight “Preferences” and press OK. Enter your PIN code and then press OK. Select Parental Control to enable for the current User, deselect to disable.
To alter Parental Control Restrictions, press the Menu button and scroll down to settings. Use the right arrow to highlight “Users” and press OK. Enter your PIN code and then press OK. Select Parental Control to alter the specific settings for this user’s parental control options.
Any program that has aired within the last 72 hours* can be played from the beginning.
Press the Guide button and then locate the desired program. To Navigate, you may use the REPLAY button (to skip back full days) or the left arrow button (to skip back by program), then press the OK button to open the Details pane once the show is highlighted.
Press OK again to play the program from start.
While watching a program, press the REC button (red dot) to record.
OR: From the Guide, highlight any program you wish to record and then press the REC
button to record.
OR: From the Guide, highlight a program and press the INFO button to open the details
pane. Use the right arrow button to find the “Record Program” option and press the OK
button to record.
From the Guide, highlight a program and press the INFO button to open the details pane.
Use the right arrow button to find the “Record Series” option and press the OK button to open the Record Series options.
Select “All” or “New Only” to indicate which episodes to record.
Select “All”, 1, 5, or 10 episodes to indicate how many episodes should be recorded before stopping.
Press the DVR button to go to the DVR menu.
The “Recordings” stripe at the top lists all programs recorded by your account.
Use the right arrow button to highlight the desired recording and press OK to open the Details pane.
Press OK again to play the recording.
Press the DVR button to go to the DVR menu.
The “Recordings” stripe at the top lists all programs recorded for your account.
Use the right arrow button to highlight the desired recording and press OK to open the Details pane.
Press the right arrow button to highlight the “Delete Recording” option and press the OK button again to delete the recording.
Press the DVR button to go to the DVR menu. The “Schedule Priority” stripe at the bottom lists all scheduled series recordings for your account.
Use the right arrow button to highlight the desired series and press OK to open the “Choose an Action” window.
Press down arrow to highlight the desired option and press OK to select.
Please contact OpticalTel’s Customer Support Department at 1.855.303.4237 if you have questions about activating service, need help with troubleshooting, want to upgrade your programming, or need to change services.
What is VoIP telephone service? Is it a Landline? Do I need a special phone?
VoIP stands for “Voice Over Internet Protocol” – it is telephone service offered through an internet connection. This service escentialy functions just like a classic landline and is compatible with existing phone wiring in your home.
Any standard home telephone hardware is compatible with this service – no specialized “VoIP” phone is required.
Yes, offers International Calling options, but an upfront deposit is required to activate the pay as you go service. International rates vary by country and are subject to change.
Voicemail can be a big part of how we communicate, and it’s getting more customizable every day. Here are a few quick instructions on how to access your voicemail from either your home phone or remotely, and how to personalize your voicemail greeting and settings.
1. Dial *86 from the phone that is connected to your account. 2. Enter your 4-digit PIN, followed by #.
(Your default PIN is 1234)
Press 1 to listen to voicemail
Skip Message Marks the voicemail as unread Pr
Installation and Setup
A: To use IPTV, you need a high-speed internet connection, a compatible device (such as a smart TV, computer, tablet, or smartphone), and our IPTV app or set-top box.
A: Setting up IPTV typically involves installing our Set up box on your device, entering your account credentials, and connecting to the internet. Detailed setup guides are available on our website, or you can contact our customer support for assistance at support@opticaltel.com
A: For optimal viewing experience, we recommend an internet speed of at least 10 Mbps for standard definition (SD) content and 25 Mbps for high definition (HD) content.
Plans and Pricing
A: We offer a variety of IPTV plans to suit different viewing preferences and budgets. These plans include different channel packages, video-on-demand options, and additional features. Visit our website or contact our sales team for detailed information.
A: Yes, most of our IPTV plans include a selection of free local channels. Please check the specific plan details on our website to see which local channels are included.
A: Our pricing is transparent, and there are no hidden fees. Additional costs may apply for premium channels, on-demand content, or additional services. All potential charges are clearly outlined in our plan details.
Features and Content
A: Our IPTV service offers a wide range of channels, including sports, news, entertainment, movies, and international channels. You can find a full list of available channels on our website.
A: Yes, we offer a robust VOD library featuring movies, TV shows, and special programming. This content is available to all subscribers based on their chosen plan.
A: Yes, our IPTV service includes a digital video recorder (DVR) feature that allows you to record live TV, schedule recordings, and watch them at your convenience.
Technical Support
A: If you experience issues with your IPTV service, you can try restarting your device, checking your internet connection, or consulting our troubleshooting guides online. If problems persist, please contact our technical support team for assistance at support@opticaltel.com
A: Yes, most of our plans allow you to watch IPTV on multiple devices simultaneously. The number of devices may vary depending on the plan. Check the details of your specific plan for more information.
A: Yes, our IPTV service includes parental control features that allow you to restrict content based on ratings or specific channels. You can manage these settings through the app or set-top box.
Billing and Account Management
A: if you are part of a bulk contract our services are included on your community fees. For additional upgrades. You can pay your bill online through our customer portal, set up automatic payments, or pay by phone or mail. Detailed instructions are available on our website.
A: You can update your account information by logging into your account on our customer portal or by contacting our customer service team at support@opticaltel.com
A: if you are part of a bulk contract our services are included on your community fees. Some of our additional upgrade plans may require a contract, while others offer month-to-month options. Please check the specific terms of the plan you are interested in or contact our sales team for more information.
Discover Fibernow’s Cloud-Based IPTV Video Service, where user-friendly Wireless Cloud Storage devices elevate your digital streaming experience. Experience seamless access and storage of video content, enhancing your journey to a more efficient and streamlined viewing adventure.
Your Cloud DVR boasts 250 hours of complimentary storage; if you need more space, additional blocks of 250 hours are readily available for a fee.
To begin recording the show currently airing, follow these simple steps:
Unlock the world of online streaming with Fibernow’s Watch TV Everywhere °WTVE˛ service, an optional feature available with our IPTV service. Seamlessly access content from your subscribed networks through third-party applications of your subscribed digital channels.
To activate WTVE on your account, reach out to our Sup-port Department, and start enjoying your favorite shows and channels online. Simply select OpticalTel as your cable provider within the app or website, enter your credentials, and dive into a world of endless entertainment. Questions? Feel free to ask! We’re here to help.
Has your TV ever turned on all by itself?
Don’t worry, we’ve got the solution! It’s all about HDMI CEC settings. For 104- serial STBs (Wifi IPTV STBs / Amigos), it’s usually enabled by default. To regain control, follow these simple steps:
With a DVR memory of 250 hours, plus additional storage available upon request from support@opticaltel.com, you have all the space you need to store your entertainment.
General Information
A: VoIP (Voice over Internet Protocol) is a technology that allows you to make voice calls using a broadband internet connection instead of a regular (or analog) phone line.
A: VoIP works by converting your voice into digital data and transmitting it over the internet. This allows for more efficient and often more affordable communication compared to traditional phone lines.
Installation and Setup
A: To use VoIP, you need a high-speed internet connection, a VoIP-enabled device (such as an IP phone, computer, or smartphone), and our VoIP service subscription.
A: Setting up VoIP typically involves connecting your VoIP device to your internet router, configuring the device with your account details, and ensuring your internet connection is stable. Detailed setup guides are available on our website, or you can contact our customer support for assistance.
A: Yes, in most cases, you can port your existing phone number to our VoIP service. Contact our customer support team to initiate the number porting process.
Plans and Pricing
A: We offer a variety of VoIP plans to meet different needs, including residential, business, and international calling plans. Visit our website or contact our sales team for detailed information on available plans and pricing.
A: Our pricing is transparent, and there are no hidden fees. Additional costs may apply for premium features, international calls, or additional services. All potential charges are clearly outlined in our plan details.
A: Yes, we offer international calling options in many of our plans. Check the specific plan details on our website for rates and included countries.
Features and Functionality
A: Our VoIP service includes a variety of features such as call forwarding, voicemail, caller ID, conference calling, and more. Advanced features may include video calling, virtual numbers, and mobile app integration.
A: Yes, our VoIP service is compatible with mobile devices. You can use our dedicated VoIP app to make and receive calls on your smartphone or tablet.
A: Yes, our VoIP service supports E911, which provides your location information to emergency services. However, it is important to keep your address information up to date and be aware that VoIP relies on an internet connection, so power or internet outages may affect service.
Technical Support
A: If you experience issues with your VoIP service, you can try restarting your VoIP device and router, checking your internet connection, or consulting our troubleshooting guides online. If problems persist, please contact our technical support team for assistance.
A: Yes, you can use your existing analog phone with our VoIP service by connecting it through an analog telephone adapter (ATA), which we can provide if needed.
A: For optimal call quality, we recommend an internet speed of at least 100 kbps per call. Faster speeds may be necessary for high-definition voice or video calls.
Billing and Account Management
A: if you are part of a bulk contract our services are included on your community fees. For additional upgrades. You can pay your bill online through our customer portal, set up automatic payments, or pay by phone or mail. Detailed instructions are available on our website.
A: You can update your account information by logging into your account on our customer portal or by contacting our customer service team at support@opticaltel.com
A: Some of our plans may require a contract, while others offer month-to-month options. Please check the specific terms of the plan you are interested in or contact our sales team for more information.
Thank you for wanting to know more!
Bring superior internet, video, and phone services to your community in just a few short entries. Are you an existing customer? For support, please email support@opticaltel.com.
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